Devices are on the same network when physically connected (e.g., via Ethernet cables to the same switch) and their network configurations allow mutual access.
2.Can PoE splitters be used with standard PoE devices (V52/V39/V36)?
A: Yes, but only standard PoE switches are recommended.
3.What is the difference between SPoE and standard PoE switches?
A: SPoE: Forces power delivery; may damage non-compliant devices (e.g., PCs).
Standard PoE: Requires devices to support PoE protocols for safe power delivery.
4.What us the maximum number of indoor monitor per outdoor station?
A: No hard limit, as long as indoor monitor numbers are available.
5.What is the maximum outdoor stations per community?
A: SIP extension support up to 12 outdoor stations per indoor monitors.
6.What is the maximum family member accounts per household on the management platform?
A: 6 accounts. Exceeding this degrades video quality and increases latency.
7.What is the difference between 2.0, 3.0 and SIP version?
A: 2.0: Local-only, no platform integration.
3.0: Supports management platforms and app-based cloud intercom.
SIP: Extends 3.0 with SIP protocol for third-party device interoperability.
8.How to switch between 2.0, 3.0, and SIP versions?
A: Outdoor station: Hardware unchanged; firmware can be directly flashed.
Indoor station: Hardware differs; no conversion possible.
9.How to retrieve the M60 (SIP) IP address?
A: Press the outdoor station’s setup button, navigate to "IP Announcement" via the call button.
10.How is call number length determined?
A: If prefixes match, only the differing digits are needed (e.g., outdoor station 1111-1113 calls indoor station 1111-1114 by entering 4).
If prefixes differ, indoor station auto-fill leading zeros (e.g., outdoor station 1111-0003 calls 1111-1114 by entering 1114).
11.How to debug Tuya indoor station connection failures?
A: Verify the correct Tuya server region is selected (refer to the manual for country-specific settings).
12.Can third-party doorbells connect to extensions?
A: Depends on the doorbell type. Outdoor stations require doorbells that close a circuit when pressed.
13.What are the two elevator control scenarios?
A: Call Elevator: Extensions summon elevators to resident floors.
Access Authorization: Card swipes in the elevator grant floor control permissions.
14.What is the differences between Tuya solutions and Leelen solutions?
A: Tuya: indoor monitor link to Tuya; app indirectly controls the outdoor station(no direct unlock during calls; planned dual-lock support in 2025 Q1).
Leelen: Outdoor station connects directly to the cloud; app controls the outdoor station (supports unlocking during calls/monitoring and dual locks).
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